Birdhouses And More
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Mike and Martie are so very knowledgeable. Carole -NJ

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FAQS for Birdhouses And More


Answers to Frequently Asked Questions

What are your shipping methods?
We normally ship via FEDEX.

How long will it take to get my order?
Order processing and shipping time is approximately 7-10 days for ground shipment. (maybe a little longer at Christmas time or if there is severe weather>)

How much are the shipping and handling costs?
Shipping and handling costs are determined by total weight of your items.

How can I check the progress of my order?
As soon as your order is placed, you’ll receive a confirmation number. Shortly thereafter you’ll receive an email with a receipt. We will email you again when your order actually ships with your tracking number that you can track at the FEDEX website.

What if I get the wrong item or it arrives damaged?
No problem! Just call us toll free at 1-866-615-1159 and we’ll make the adjustment for you.

What if I don’t like what I ordered and want to return it?
Again, no problem, just call us. However, there will be a 10% restocking fee and you will be responsible for the return postage in the original box.

What if my package is damaged by FEDEX?
If your package appears damaged, don't accept it. If product is damaged due to FEDEX mishandling and you aren't at home when it arrives, please save your packaging and shipping documents. In either case, let us know ASAP so we can arrange to file a claim with FEDEX, and ship out a new product to you.

Do you ship internationally?
At this time we only ship internationally to Canada and you must pay through PayPal.  If you don't have a Paypal account there is no chagre to set one up.
Why should I order from you?
All of our products are 100% guaranteed, and we pride ourselves on our customer care. You are our number one concern! We answer all your questions, personally and promptly, within 24 hours and usually less. Internet shopping allows you the convenience of shopping any time you choose, even in the middle of the night when you can't sleep! You avoid traffic, parking, crowds, and can shop right from the convenience of your home or office. Moreover, if you are shopping for a gift, we we'll send that gift to whomever you choose in our delivery area, so you avoid the additional time and costs of packaging and shipping. We have successfully been in business for over four years, are delighted to share our decorative wooden bird houses and bird feeders with people like you who have a love of nature.

Is my order secure?
We respect your privacy. Therefore, we have the latest electronic data processing equipment in place so that no one in our company can see your credit card number. Statistically, it's safer to shop online with your credit card than in a restaurant or department store. At Birdhuoses-And-More protecting your personal information is extremely important to us. To ensure that you never have to worry about credit card safety when you shop in our store, we use security software called Secure Sockets Layer (SSL), which is the industry standard and among the best software available today for secure commerce transactions. When you connect with our secure server, they exchange a handshake, which initiates a secure session. In most browsers, look for a key or lock icon to indicate that you are in the SSL mode. From that point on during your secure session, all the information sent between you and Ageless Classical Reproductions is protected by SSL encryption. We do not sell, rent, or give any of your information to any third party. All of your information is kept confidential. For more detailed information see our Privacy page.

What if my selected item is out of stock?
If not already noted with the product description, we will notify you by email or phone. You may either wait until the item comes back into stock, substitute the item with another item or get a refund applied to your credit card.

What if I don’t have a credit card?
You may order through Paypal when you open an account with them. There account is free.

Can I order my bird house or feeder by phone or mail?
Yes, you may phone in orders during normal business hours (Eastern Time) toll free at 1-866-615-1159 or you may mail them to Demathco Enterprises, 272 Beaver Dam Court, Royal Palm Beach, FL 33411

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